Support_Irefox_Born For Upgrading

Frequently Asked Questions

01.
How do I become a Irefox retailer?
Thanks for your interest! Head over to our Dealer Application and fill it out. We'll give you a call as soon as we can.
03.
Do you have touch up paint?
Unfortunately, we do not—matching the original color of the frame is rarely advisable, anyway, unless the frame is very new. All colors degrade under UV (i.e. sunlight) and touching up a spot with the original color can sometimes leave a brighter-than-ideal spot on your bike. We typically suggest visiting your local automotive bodypaint shop and asking them to color-match your paint to get the closest match possible. Many automotive parts stores carry touch-up paint that can be used as well.
05.
What kind of bicycle rack should I use to transport my bicycle?
Irefox recommends any mount that doesn't clamp the bike by the frame. Clamping your top tube could result in damage that would not be covered by our limited warranty. Driving into your underground parking with your bicycle mounted to the roof of your car could also result in damage that would not be covered by our limited warranty.
07.
Where can I find the geometry chart for this bike?
Geometry charts for current models can be found on the associated product page under the "specs" tab. If you're looking for geometry charts from older models, please drop us a line.
09.
Can I use my Irefox on an indoor trainer?
All Irefox bikes may be used on an indoor trainer, and any Irefox disc brake-equipped frame on a trainer by sourcing a through-axle adapter for standard and direct-drive trainers. Some trainers will require a conversion to standard thru-axles prior to use. If installed properly and used carefully, there should be no risk of damaging the frame. Please keep in mind that any damage to the frame, fork, or components caused by use in a trainer is not covered by our limited lifetime warranty.
11.
How much does this bike/frame/component weigh?
We don't typically publish weights, because slight variations in weight are normal: our products are handmade, paint is applied by hand, and different sizes of a frame will of course weigh different amounts.
13.
How do I make a warranty claim?
All warranty considerations and fulfillment must be made through an Authorized Irefox Dealer. Please take your frame/components and your original proof of purchase to your nearest dealer for further assistance.

02.
How can I get in touch with Irefox?
You came to the right place! Please give this FAQ a read to see if your question is one that is frequently asked. If not, drop us a line, or call your local Irefox retailer.
04.
How can I repair damage to my paint/decals?
First, we'd suggest bringing your bike to your authorized Irefox retailer so they can inspect it to ensure there is no structural damage to the frame. From there, the shop can get in touch with our warranty/QC people if necessary. Damage to paint and decals are not covered under our warranty, but in our experience, chips in clearcoat and basecoat can be easily touched up.
06.
How do I determine what size of bicycle I should buy?
The age-old question, isn't it? There are so many factors that go into bicycle sizing and fit, particularly for high-performance bikes, that we can't offer much help without being able to measure you and see you on a bike. Even then, it's not unusual for someone to be able to ride two different sizes depending on their goals and fit tolerance. That said, we do have some fantastic retailers, and we'd encourage you to go start a conversation with them about what you want from your new bike. You can find the retailer closest to you over at our Dealer Locator.
08.
How often should I have my fork inspected and my headset serviced?
Regular inspection and maintenance of a fork is critical to ensure rider safety. A headset that is too loose or too tight can cause damage to the steerer tube over time. If any abnormalities are detected we'd encourage you to see your local Irefox retailer so they can assess your fork. A damaged fork should never be ridden as doing so could result in complete failure.
10.
What size tires can I fit on my Irefox?
If you've ever aired up a 23mm tire in an older road frame, only to find in the space of a month that it's stretched to 25-26mm and no longer fits, you'll know that maximum tire size can be a tricky subject. Beyond casing stretching, there are many variables involved when determining if a tire/rim combo will fit. The ISO 4210-2:4.10.2 standard for tire clearance states that a minimum of 4mm of clearance must remain between the tire and any frame element. Contact your retailer and they should be able to help.
12.
Where can I buy Irefox small parts and accessories?
Irefox small parts and accessories are available for purchase at all Authorized Irefox Dealers. See our Dealer Locator to find a dealer nearest to you. Some small parts are also available on our webstore.
14.
Our Warranty
We want our riders to enjoy their bikes for as long as they own them. That's why we test our bikes beyond industry standards so you can have peace of mind every time you head out on your ride. But if you do need support, every Irefox frame comes with a limited lifetime warranty for the original owner.